Our aim at Joondalup Health Campus is to make your stay as comfortable as possible. The information
below will help you familiarise yourself with our hospital and the many amenities available at
Joondalup Health Campus.
Boarders
If you have special needs that require a carer to stay with you overnight, please discuss this with
ward staff. Other boarders, including infants, may only stay at the discretion of the ward manager.
A fee may be charged.
Consumer Liaison Service
Our Consumer Liaison Service represents the interests of patients, their families and carers in
resolving matters of concern. Click here for more
information.
Electrical equipment
All electrical equipment including hairdryers, shavers, laptops, chargers, etc. must be checked and
certified safe by our engineering department before use. Please ask the ward staff to arrange this
for you.
Falls prevention
A combination of factors including medication and tiredness may make you more susceptible to being
unsteady on your feet or at the risk of slipping or falling. Take care when standing or moving about
your room and ask a nurse if you need assistance.
Interpreter service
Should you require the use of an interpreter during your stay with us, please ask the ward staff in
your area. We will endeavour to provide this service where possible.
Mobile phones
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used
in all public areas including the coffee shop. Joondalup Health Campus does not accept any
responsibility for loss or damage to your mobile phone.
Patient meals
Our nutritious and appetising meals are important to your recovery. Your dietary requirements,
including any allergies, are recorded upon admission. Our catering staff will visit you daily to
take your meal order, using our automated menu system, Chefmax.
Pastoral care
Our non-denominational Pastoral Care team is available 24/7 to provide support and comfort during
your hospital stay. If you would like to arrange a visit from Pastoral Care, please ask a nurse or
ward clerk on your ward during your stay or call (09) 9400 9458. A Prayer & Reflection Room is
also located on the ground floor near the Wanneroo Wing – ask your ward staff for details. See
more on Pastoral Care.
Tea & coffee facilities
Hospital wards are equipped with kitchenettes with tea and coffee making facilities for your
convenience.
Visiting hours
General hospital visiting hours are between 10.00am and 8.00pm though some wards encourage patients to rest between 1.00pm and 3.00pm. The maternity ward has a strict no visitors period between 12.00pm and 3.00pm.
ICU and HDU visiting hours are 10am – 1pm and 4pm - 8pm.
CCU visiting hours are 10am – 1pm and 3pm – 8pm.
Maximum two visitors per patient (including Next of Kin)
In the interests of patient safety, we are unable to accommodate visitors in the Day Procedures Unit, however staff can provide an approximate time to collect you.
We welcome next of kin, guardians and/or partners in care 24 hours a day, according to our patient’s preference, wellbeing, and other patient and staff safety. However, visitor presence can be flexible according to patient needs in discussion with the treating nursing team. Children may visit at the discretion of the patient and family but must be accompanied by a supervising adult at all times.
Your care
We are committed to being responsive to patient, carer and consumers’ input and needs. If you
or your carer have any concerns about your care, condition or general wellbeing while you are in
hospital, we encourage you to speak with any member of staff.
At any time during your hospital stay, if you, your carer or relative notice that your condition has
deteriorated, please call the nurse immediately. For urgent assistance, press the yellow
‘Staff Assist’ button at your bedside.
Smoke-free site
Joondalup Health Campus is a smoke free environment. Smoking is not permitted within the hospital
building or grounds by any persons. If you experience severe difficulties with not being allowed to
smoke while at Joondalup Health Campus, please speak to your doctor. If you would like assistance to
quit smoking, please ask your ward staff.
AMENITIES AT JOONDALUP HEALTH CAMPUS
ATM facility
An Automated Teller Machine (ATM) that accepts all cards is located in the foyer of the main public
hospital.
Café
Pause Café is located on the ground floor of the hospital in the Specialist Medical Centre.
Pause Café serves a wide range of beverages, cakes and light meals.
Opening hours are:
Monday to Friday 8.00am – 5.30pm
Saturday & Sunday 10.00am – 3.00pm
Phone: (08) 9400 9824
Florist
The on-site florist, Flower Magic offers an array of flowers, gifts, cards and balloons. Flower
Magic is located on the ground floor in Specialist Medical Centre (West).
Phone: (08) 9400 9920
Parking
Click here for more
information regarding on-site parking at Joondalup Health Campus.
Mobile Phones
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used
in all public areas including the coffee shop. Joondalup Health Campus does not accept any
responsibility for loss or damage to your mobile phone.
Pharmacy
An on-site pharmacy provides a full range of clinical pharmacology services as well as regular
pharmaceutical items, confectionery, magazines and gifts.
Pharmacy opening hours:
Monday – Friday 8.30am to 7.00pm
Saturday 9.00am to 7.00pm
Sunday 11.00am to 7.00pm
Public Holidays 11.00am to 7.00pm
The pharmacy is located on the ground floor of the Specialist Medical Centre (West) adjacent to
Pause Café.
Phone:
Telephones & TV
A bedside telephone is available throughout your stay. To dial an external number, please dial
‘0’ first, then dial the required number.
Coin operated public telephones are available in the main foyer of the public reception of Joondalup
Health Campus.
A television with free to air channels is provided free of charge for each bed in the hospital.
WiFi
Wireless internet access is available to all patients and visitors. Wi-Fi access instructions are
provided in the Wireless Internet Access leaflet.
Please ask ward staff for a copy of this leaflet. Should you have difficulty accessing the internet,
please ask staff to contact the IT Department.