Our aim at Joondalup Health Campus is to make your stay as comfortable as possible. The information below will help you familiarise yourself with our hospital and the many amenities available at Joondalup Health Campus.
Boarders
If you have special needs that require a carer to stay with you overnight, please discuss this with ward staff. Other boarders, including infants, may only stay at the discretion of the ward manager. A fee may be charged.
Consumer Liaison Service
Our Consumer Liaison Service represents the interests of patients, their families and carers in resolving matters of concern. Click here for more information.
Electrical equipment
All electrical equipment including hairdryers, shavers, laptops, chargers, etc. must be checked and certified safe by our engineering department before use. Please ask the ward staff to arrange this for you.
Falls prevention
A combination of factors including medication and tiredness may make you more susceptible to being unsteady on your feet or at the risk of slipping or falling. Take care when standing or moving about your room and ask a nurse if you need assistance.
Interpreter service
Should you require the use of an interpreter during your stay with us, please ask the ward staff in your area. We will endeavour to provide this service where possible.
Mobile phones
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Joondalup Health Campus does not accept any responsibility for loss or damage to your mobile phone.
Patient meals
Our nutritious and appetising meals are important to your recovery. Your dietary requirements, including any allergies, are recorded upon admission. Our catering staff will visit you daily to take your meal order, using our automated menu system, Chefmax.
Pastoral care
Our non-denominational Pastoral Care team is available 24/7 to provide support and comfort during your hospital stay. If you would like to arrange a visit from Pastoral Care, please ask a nurse or ward clerk on your ward during your stay or call (09) 9400 9458. A Prayer & Reflection Room is also located on the ground floor near the Wanneroo Wing – ask your ward staff for details. See more on Pastoral Care.
Tea & coffee facilities
Hospital wards are equipped with kitchenettes with tea and coffee making facilities for your convenience.
Visiting hours
General hospital visiting hours are between 10.00am and 8.00pm though some wards encourage patients to rest between 1.00pm and 3.00pm. The maternity ward has a strict no visitors period between 12.00pm and 3.00pm.
In the interests of patient safety, we are unable to accommodate visitors in the Day Procedures Unit, however staff can provide an approximate time to collect you.
Your care
We are committed to being responsive to patient, carer and consumers’ input and needs. If you or your carer have any concerns about your care, condition or general wellbeing while you are in hospital, we encourage you to speak with any member of staff.
At any time during your hospital stay, if you, your carer or relative notice that your condition has deteriorated, please call the nurse immediately. For urgent assistance, press the yellow ‘Staff Assist’ button at your bedside.
Smoke-free site
Joondalup Health Campus is a smoke free environment. Smoking is not permitted within the hospital building or grounds by any persons. If you experience severe difficulties with not being allowed to smoke while at Joondalup Health Campus, please speak to your doctor. If you would like assistance to quit smoking, please ask your ward staff.
AMENITIES AT JOONDALUP HEALTH CAMPUS
ATM facility
An Automated Teller Machine (ATM) that accepts all cards is located in the foyer of the main public hospital.
Café
Pause Café is located on the ground floor of the hospital in the Specialist Medical Centre. Pause Café serves a wide range of beverages, cakes and light meals.
Opening hours are:
Monday to Friday 8.00am – 5.30pm
Saturday & Sunday 10.00am – 3.00pm
Phone: (08) 9400 9824
Florist
The on-site florist, Flower Magic offers an array of flowers, gifts, cards and balloons. Flower Magic is located on the ground floor in Specialist Medical Centre (West).
Phone: (08) 9400 9920
Parking
Click here for more information regarding on-site parking at Joondalup Health Campus.
Mobile Phones
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Joondalup Health Campus does not accept any responsibility for loss or damage to your mobile phone.
Pharmacy
An on-site pharmacy provides a full range of clinical pharmacology services as well as regular pharmaceutical items, confectionery, magazines and gifts.
Pharmacy opening hours:
Monday – Friday 8.30am to 7.00pm
Saturday 9.00am to 7.00pm
Sunday 11.00am to 7.00pm
Public Holidays 11.00am to 7.00pm
The pharmacy is located on the ground floor of the Specialist Medical Centre (West) adjacent to Pause Café.
Phone:
Telephones & TV
A bedside telephone is available throughout your stay. To dial an external number, please dial ‘0’ first, then dial the required number.
Coin operated public telephones are available in the main foyer of the public reception of Joondalup Health Campus.
A television with free to air channels is provided free of charge for each bed in the hospital.
WiFi
WiFi is available to overnight patients for the first 72 hours following admission. A $15 fee applies for WiFi access. For further information on WiFi, please ask your ward staff or contact the public reception on (08) 9400 9412.