Joondalup Health Campus is owned and operated by Ramsay Health Care which is the largest private hospital operator in Australia and one of the largest in the world.
We treat both public and private patients.
During your time here, you will be kept well-informed about all aspects of your care and we encourage you to ask us questions.
Our vision is growing with our community to provide excellent health care.
In line with our vision, the hospital will undergo a major expansion over the next few years.
This will include hundreds of new beds, an expanded emergency department, new theatres and, importantly, more parking.
We know that parking can be very challenging so our plans include the construction of several new multi-storey car parks.
As well as our physical expansion, we are continually looking at how to improve our provision of care. Patient safety is our number one priority. With this in mind, we have introduced a new patient safety initiative called ‘The Ramsay Rule’ – you can find more information about this in the following section titled ‘The Ramsay Rule’.
During your stay you’ll meet lots of staff including nurses, doctors, allied health workers, catering and housekeeping staff, and ward clerks
We are all here for you, so if you have a question or need anything please do not hesitate to ask us.
Here are some important things you may wish to know about your stay at Joondalup Health Campus.
As a patient you have rights and responsibilities.
The Australian Charter of Healthcare Rights describes the rights of everyone who uses the Australian health system.
These rights are essential to make sure that wherever and whenever care is provided, it is of the highest quality and it is safe.
Details on this are available on our website here.
We also have a brochure available in hard copy format – simply ask a member of staff at any point during your stay.
Your rights as a patient include:
Access - Your right to health care.
Safety – Your right to receive safe and high quality care.
Respect – Your right to be shown respect, dignity and consideration.
Communication - Your right to be informed about services, treatment, options and costs in a clear and open way.
Participation – Your right to be included in decisions and choices about your care.
Privacy - Your right to privacy and confidentiality of your personal information.
Comment – Your right to comment on your care and have your concerns addressed.
At Joondalup Health Campus we adopt a Zero Tolerance approach to aggression and violence. Threatening, abusive or physically violent behaviour will not be accepted under any circumstances and may result in police notification and possible legal action. If you – or your visitors - are in any way violent or aggressive towards staff, you may be asked to leave and we reserve the right to discharge you from our care.
You are also responsible for your possessions. Our rooms have limited safekeeping facilities and we do not accept liability for money or valuable items that may go missing. If you have brought your valuables to hospital we advise you to ask a friend or relative to take them home.
Your safety is our priority. You can help us to help you by following nine simple safety steps during your hospital stay.
We are here to help you. Please talk to us if you have any worries or concerns about your treatment, or what will happen when you leave hospital.
Before you leave make sure you:
In 2017 we introduced an extra layer of safety called The Ramsay Rule. This is about keeping you safe by working with you and your family.
The Ramsay Rule is a three step-process which you can follow if you, your carer or a member of your family are concerned.
For example, if you have concerns about
Step 1 Talk to your nurse, doctor or midwife about your concerns. If you are not satisfied that your concerns have been addressed, you can activate…
Step 2 Ask to talk to the Nurse Manager of your ward. If you are still concerned then you, your carer or family member can activate The Ramsay Rule at step 3…
Step 3 Phone 9400 9400 and say that you are “Activating The Ramsay Rule”. A senior member of staff will then visit you personally to address your concerns.
Of course, if you need urgent medical attention, press the yellow staff assist button, located near your bedside.
Our aim is to provide excellent health care which means involving you in all decisions about your treatment.
It also means ensuring you feel empowered at every stage of your journey.
If we don’t meet your expectations we want to know about it so that we can improve our service to you.
You can provide general feedback to us in a number of ways:
During your stay with us, may notice that there are several staff shift changes over the course of each day. At these times, the nursing staff will conduct a clinical handover at your bedside. This is to ensure the next member of the nursing team is fully aware of your condition and care needs. We encourage you to actively participate in this discussion and feel free to ask any questions at any point.
We acknowledge the important contribution that carers make. Please tell us if you are a carer or have a carer.
If at any time you need spiritual or emotional support, please ask to speak to our Pastoral Care team who are on call 24 hours a day. The team can provide either faith-based or non-religious support and comfort. We also have a Prayer and Reflection room located on the ground floor of the public hospital.
Our catering staff will visit you daily to take your meal order, using our automated menu system, Chefmax. The nutritious and appetising meals we serve are an important aspect of your recovery. Your dietary requirements, including any allergies, should have been recorded upon admission. If you have any concerns, or wish to make any changes, please let us know.
During your stay, you might come across our dedicated team of volunteers who visit wards daily selling confectionery, offering complimentary library services and help with directions.
Visitors are welcome every day however visiting hours do differ from ward to ward.
Please check with any member of staff on your ward and they can tell you when your family, friends and loved ones can visit. You can also find our more information here.
Parents are very welcome to stay with their children on the Telethon Children’s Ward 24-hours a day. Each room has a day bed for parents and a desk if you need to work whilst your child is with us.
To make local calls from your room telephone, press 0 before dialling the required number.
Calls to numbers outside the local area code should be made through switchboard, which you can reach by dialling 9.
Your doctor or nurse will let you know when they expect you will be going home.
On the day you are going home, you will be required to vacate your room by 10am. If your lift home has not arrived by 10am, you can wait in our Discharge Lounge, where you will continue to be cared for by our staff.
For your safety and wellbeing we encourage you to organise for a family member or friend to help take you home.
Acknowledgment of Traditional Owners
Joondalup Health Campus acknowledges the Whadjuk people of the Noongar Nation as the Traditional Custodians of the lands upon which we are located. We pay our respects to Elders past and present.
General Enquiries 08 9400 9400
Fax 08 9400 9054