Joondalup Health Campus
Part of Ramsay Health Care

Visitor Information

  • Visitors are required to register their visit via the SafeWA app/QR code or manual registers.
  • Please maintain hand hygiene and social distancing guidelines.
  • No person should be visiting if they feel unwell. 

Visiting Hours

Our general hospital visiting hours on most wards are 10am-8pm. Some wards and units however have different visiting hours as outlined below – and areas like maternity and paediatrics also have rest periods.

Call our switchboard on 9400 9400 if you wish to speak to the ward to check in advance of your visit.

Mental Health Unit

Visits are important for mental health patients and we welcome family and friends, however bookings are required. To book a time simply call (08) 9400 9759.

Open ward visiting hours

  • 3.30pm-9pm on weekdays
  • 9am-9pm on weekends

Visits are not to take place outside of these times unless arranged directly with the clinical nurse coordinator.

Secure ward visiting hours

  • 9.00am – 9pm

A family visiting area is located adjacent to the ward.

Intensive Care Unit (ICU), High Dependency Unit (HDU) and Coronary Care Unit (CCU)

ICU visiting hours

  • 10am – 1pm
  • 4pm – 8pm

Please note. Nominated next-of-kin are welcome to visit ICU any time.

HDU and CCU visiting hours

  • 10am – 1pm
  • 3pm – 8pm

If you wish to visit a patient in our ICU, HDU or CCU please use the intercoms located outside the area’s main doors and state your name and the patient you wish to visit. We will answer as soon as possible, but please understand there may be a delay if we are attending to patient care.

When coming to visit, if the patient's curtain is closed that is an indicator that there is care being performed that requires dignity and respect. Please return to the lounge until the room is accessible.

A few rules apply to visiting patients in our critical care areas

  • Visits are limited to close family and friends with no more than two visitors at a time.

  • Children must be closely supervised at all times.

  • Appropriate footwear is required at all times (no bare feet).

  • Mobile phones are not to be used

  • Drinks must have a lid.

  • Although flowers can be a thoughtful way to show you care, we are unable to allow fresh flowers inside the ICU, HDU or CCU.

  • Food is not permitted in the unit. To provide a safer environment, and in respect for patients who are unable to eat, please do not bring food into the unit.

  • Hot drinks and bottled water are allowed IF they have a lid.

  • Infection control is vital - each visitor must use the hand sanitiser located next to the unit entrance doors before and after visitation. If you have a cough, fever, runny nose or rash, the best thing you can do for your loved one is to avoid visiting. If you are unsure, please ask a nurse for advice.

Photography and filming

Patients, visitors and staff ALL have the right to privacy while in hospital. 

That’s why we request certain standards of behaviour and we strictly prohibit photography, filming or audio recordings unless written consent has been obtained. 

You can read more about our policy here:

Related links