Joondalup Health Campus
Part of Ramsay Health Care

Visitor Information

Visitors are welcome at Joondalup Health Campus and are asked to follow a few simple rules to help keep us all safe:

  • On arrival check-in with the SafeWA app or in writing on the contact register
  • Stay 1.5 metres away from others wherever possible in line with physical distancing rules, and also avoid physical greetings such as handshaking, hugs and kisses
  • Remember to clean your hand frequently – and especially before you enter the room of the person you are visiting, and also as you leave 
  • Restrictions around interstate visitors and G2G passes apply
Thank you for your cooperation and understanding.

Visiting Hours

From Monday 3 August Joondalup Health Campus will be introducing a new screening process for all visitors, patients and contractors. This will include answering questions and a temperature check. Find our more here.

Visitors to adults and children

  • Inpatients - Maximum of two visitors for each patient at one time, during standard visiting hours

Visitors to maternity patients

  • Visitors for delivery and postnatal wards - Two birthing partners are permitted to attend with a woman in labour. The same two birth partners can progress to the postnatal wards in line with standard visiting hours 
  • Inpatients - Maximum of two visitors for each patient at one time, during standard visiting hours

Visitors to confirmed or suspected COVID-19 inpatients

  • Adults and Maternity - No visitors will be allowed to visit confirmed or suspected COVID-19 adult inpatients unless exceptional circumstances have been agreed with senior clinical staff. 
  • Children - For children who are inpatients with confirmed or suspected COVID-19, a maximum of one designated family member is able to visit per day. This must be the same visitor each day. In circumstances where the designated visitor is unable to attend an alternative visitor can be agreed with senior clinical staff. 

General hospital visiting hours 10am – 8pm

Some areas, particularly Maternity and Paediatrics will have rest times or other visitor criteria. For further information relating to specific wards, please call our switchboard on 9400 9400 and they will connect you to the required ward.

Mental Health Unit

Open ward - Please ask your friends and family to visit between 3.30pm and 9pm on weekdays and between 9am and 9pm on weekends.

It is requested that visits do not take place outside of these times unless you have previously arranged otherwise with the clinical nurse coordinator.

Secure ward - The unit provides a family visiting area adjacent to the ward and visiting is welcomed from 9.00am to 9.00pm

Please avoid visiting your relative during meal times:

Breakfast: 7.30am – 9.00am
Lunch: 12.30pm – 1.30pm
Dinner: 6.00pm – 6.30pm

Intensive Care Unit, High Dependency Unit and Coronary Care Unit

Visiting

Visiting times for ICU are: 10:00am - 1:00pm and 4:00pm - 8:00pm

Visiting times for HDU and CCU are: 9:00am – 1:00pm and 3:00pm – 8:00pm

If you wish to visit a patient, please use the intercoms located outside the unit's doors, stating your name and the patient you are here to see. We will answer as soon as possible but there may be a delay if we are attending to patient care.

When coming to visit, if the patient's curtain is closed that is an indicator that there is care being performed that requires dignity and respect. Please return to the lounge until the room is accessible.

Visits are limited to close family and friends with no more than two visitors at a time. Children are to be closely supervised at all times.

Appropriate footwear is required at all times (no bare feet).

Mobile phones are not to be used in the unit.

Flowers and food are not permitted in the unit and drinks must have a lid.


Infection Control

Each visitor must use the hand sanitiser located next to the unit entrance doors before and after visitation.

If you have a cough, fever, runny nose or rash, the best thing you can do for your loved one is to avoid visiting. If you are unsure, please ask a nurse for advice.

Flowers

Although flowers can be a thoughtful way to show you care, we are unable to allow fresh flowers inside the ICU, HDU or CCU.

Food and drinks

To provide a safer environment, and in respect for patients who are unable to eat, please do not bring food into the unit. Hot drinks and bottled water are allowed on the condition they have a lid.

Equipment

Your loved one’s room has sophisticated equipment that is probably unfamiliar to you. Our staff can explain how we’re using it to treat your loved one but we ask that these items are not handled.

Concerns

If you have any concerns, please don’t hesitate to liaise with staff , who are more than happy to assist wherever possible.


Related links

Visiting Hours