Joondalup Health Campus
Part of Ramsay Health Care

NPS score

World-class net promoter score awarded to JHC

JHC recorded an NPS of 71 in June 2020, placing it into the world-class bracket

The hospital introduced the internationally-renowned NPS system in May 2018, when parent company Ramsay Health Care (RHC) selected the hospital as a trial site


New screening at Joondalup Health Campus

From Monday 3 August Joondalup Health Campus will be introducing a new screening process for all visitors, patients and contractors. This will include answering questions and a temperature check.

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Pandemic Preparation for COVID-19

Response to COVID-19 Patient Outcomes

Initiatives to improve your care

Our Net Promoter Score:

Net Promoter Score

Net Promoter Score surveys help us to understand how well we are meeting patient expectations, and to identify any areas needing improvement.

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Cardiac Care

Clinical Quality Information

We have made it easier for consumers to find and understand information about our excellent patient outcomes and initiatives.

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Cardiac Care

Safety Initiatives

We have introduced initiatives such as the Ramsay Rule and the Speak Up For Patient Safety Program, to promote patient safety and maintain high standards of care.

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People caring for people.

Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with the way we operate our business. We recognise that we operate in an industry where "care" is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.

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