JHC recorded an NPS of 71 in June 2020, placing it into the world-class bracket
The hospital introduced the internationally-renowned NPS system in May 2018, when parent company Ramsay Health Care (RHC) selected the hospital as a trial site
Read more >>
From Monday 3 August Joondalup Health Campus will be introducing a new screening process for all visitors, patients and contractors. This will include answering questions and a temperature check.
Find out more >>
Our Net Promoter Score:
Net Promoter Score surveys help us to understand how well we are meeting patient expectations, and to identify any areas needing improvement.
We have made it easier for consumers to find and understand information about our excellent patient outcomes and initiatives.
We have introduced initiatives such as the Ramsay Rule and the Speak Up For Patient Safety Program, to promote patient safety and maintain high standards of care.
Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with the way we operate our business. We recognise that we operate in an industry where "care" is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.
Acknowledgment of Traditional Owners
Joondalup Health Campus acknowledges the Whadjuk people of the Noongar Nation as the Traditional Custodians of the lands upon which we are located. We pay our respects to Elders past and present.
General Enquiries 08 9400 9400
Fax 08 9400 9054