Joondalup Health Campus
Part of Ramsay Health Care

Consumer Liaison Service

The Consumer Liaison Service represents the interests of patients, their families and carers in resolving matters of concern.

We believe prompt action prevents concerns escalating and we encourage patients, their carers and family members to tell us if they have a concern.

If you have been unable to resolve a concern by directly discussing it with the staff member involved in your care or the Clinical Nurse Manager of your ward, the Consumer Liaison Service can assist you.

We welcome and encourage feedback so we can improve our service to you.

If our service standards have not met your expectations or you have a compliment that you wish to provide, simply follow these steps:

Step 1

Talk to the doctor/nurse/staff member or Clinical Nurse Manager concerned. Let them know how you feel and if you are not happy with their response, contact the Consumer Liaison Service.

Step 2

Fill out the web form below, or email Consumer Liaison Service is there to listen and help resolve any matters of concern.

If during your stay with us you were transferred to a number of departments, please specify which department your primary concern or compliment is about.

Step 3

If you are dissatisfied with the outcome, you may wish to contact the Health and Disability Services Complaints Office (HaDSCO) on (08) 6551 7600. HaDSCO is an independent State Government agency providing an impartial service for complaints relating to health and disability services provided in Western Australia. Please note that in the first instance, HaDSCO encourages complaints to be raised with the service provider first.

If you wish to provide feedback anonymously, you may wish to consider posting your feedback on the Care Opinion website. Care Opinion Australia (COA) was established in 2012 and is registered as an independent not-for-profit charitable institution. Care Opinion is about honest and meaningful conversations between patients and health services.

Contacting the Consumer Liaison Service

To email us please fill out the form below:
(Fields marked with * are required.)

1000 character limit

If you would like the Consumer Liaison Service to contact you by phone, please include your name and daytime contact details:




Monday - Friday 8am - 4pm