General hospital visiting hours 10am – 8pm
Some areas, particularly Maternity and Paediatrics will have rest times or other visitor criteria. For further information relating to specific wards, please call our switchboard on 9400 9400 and they will connect you to the required ward.
Mental Health Unit
Open ward - Please ask your friends and family to visit between 3.30pm and 9pm on weekdays and between 9am and 9pm on weekends.
It is requested that visits do not take place outside of these times unless you have previously arranged otherwise with the clinical nurse coordinator.
Secure ward - The unit provides a family visiting area adjacent to the ward and visiting is welcomed from 9.00am to 9.00pm.
Please avoid visiting your relative during meal times:
Breakfast: 7.30am – 9.00am
Lunch: 12.30pm – 1.30pm
Dinner: 6.00pm – 6.30pm
Intensive Care Unit, High Dependency Unit and Coronary Care Unit
Visiting times for ICU/HDU/CCU are:
9:00am – 1:00pm
3:00pm – 8:00pm
If you wish to visit a patient, please use the intercoms located outside the unit's doors, stating your name and the patient you are here to see. We will answer as soon as possible but there may be a delay if we are attending to patient care.
When coming to visit, if the patient's curtain is closed that is an indicator that there is care being performed that requires dignity and respect. Please return to the lounge located outside near the unit entrances until the room is accessible. Coffee, tea and water are available.
Visits are limited to close family and friends with no more than two visitors at a time. Children are to be closely supervised at all times.
Appropriate footwear is required at all times (no bare feet).
Each visitor must use the hand sanitiser located next to the unit entrance doors before and after visitation.
If you have a cough, fever, runny nose or rash, the best thing you can do for your loved one is to avoid visiting. If you are unsure, please ask a nurse for advice.
Although flowers can be a thoughtful way to show you care, we are unable to allow fresh flowers inside the ICU, HDU or CCU.
Food and drinks
To provide a safer environment, and in respect for patients who are unable to eat, please do not bring food into the unit. Hot drinks and bottled water are allowed on the condition they have a lid.
Mobile phones are not to be used in the unit. Please feel free to use mobiles in the waiting room and in all other public areas including the coffee shop. Joondalup Health Campus does not accept any responsibility for loss or damage to your mobile phone.
Your loved one’s room has sophisticated equipment that is probably unfamiliar to you. Our staff can explain how we’re using it to treat your loved one but we ask that these items are not handled.
If you have any concerns, please don’t hesitate to liaise with staff , who are more than happy to assist wherever possible.