Joondalup Health Campus
Part of Ramsay Health Care


New consumer engagement recruitment tool launched

Jan 06, 2020

Joondalup Health Campus has launched a new process for recruiting consumers as part of their consumer engagement work.

A web page and online application form have been created, allowing consumers to learn about and apply to get involved with projects ranging from giving views on the design of the upcoming expansion of the hospital, to providing their views and experiences into training and education of the hospital’s workforce, to helping with shaping new models of care and delivery of services.

If selected, the applicant is provided with orientation, assigned a mentor and provided with support and training to enable them to fully participate as partners with the hospital.

Traffic to the site is being driven by the hospital’s Facebook posts, which are being shared by Member for Joondalup Emily Hamilton and members of the hospital’s Community Board of Advice, which extends the reach of the recruitment efforts to a highly targeted local audience.

JHC Quality and Risk Manager Wendy Candy said health service organisations across Australia commenced being assessed against Version 2 of the National Safety and Quality Health Service Standards in January this year.

“One of the biggest changes is that actions under Standard 2 – Partnering with Consumers – are now mandatory.”

“The Australian Commission on Safety and Quality in Health Care have put a much greater focus on the need for healthcare facilities to show how they are engaging consumers,” she said.

“The only way we can properly meet this Standard, which requires that we partner with consumers in planning, design, delivery, measurement and evaluation of systems and services, is to invite consumers to partner with us. 

“We therefore intend to increase consumer representation on  hospital committees and sub-committees, and seek input from consumers as we expand the hospital to inform the development of service-delivery that is more consumer-centric.”

“The online form also captures important information about what an applicants lived experiences are, which will allow us to recruit a range of consumer representatives who reflect the diversity of the local community.”

New consumer engagement recruitment tool launched