Feedback

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

To email us please fill out the form below:

(Fields marked with * are required.)

Contact details (optional)

Name (optional)

Name (optional) must have at least 0 and no more than 256 characters.The value of the Name (optional) field is not valid.

Date of birth (optional)

Date of birth (optional) must have at least 0 and no more than 256 characters.The value of the Date of birth (optional) field is not valid.

Contact phone number (optional)

Contact phone number (optional) must have at least 0 and no more than 256 characters.The value of the Contact phone number (optional) field is not valid.

Contact email (optional)

Enter a valid email address.

Date of admission

YearMonthDay 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Date of admission must be later than Saturday, January 01, 2000 and before Friday, April 25, 2025.

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Ward

Ward must have at least 0 and no more than 256 characters.The value of the Ward field is not valid.

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Room number

Room number must have at least 0 and no more than 256 characters.The value of the Room number field is not valid.

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Were your expectations exceeded, met or not met? Please help us by selecting the option that matches your experiences.

The admissions process

Exceeded

Met

Not Met

NA

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The cleanliness and set-up of your room

Exceeded

Met

Not Met

NA

*

The quality/taste/variety of your meals

Exceeded

Met

Not Met

NA

*

The care from your nurses

Exceeded

Met

Not Met

NA

*

The care from your doctor

Exceeded

Met

Not Met

NA

*

The care from allied health (including physio, occupational therapy, speech pathology, dietetics and social work)

Exceeded

Met

Not Met

NA

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Usefulness of discharge information

Exceeded

Met

Not Met

NA

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How your medications were explained

Exceeded

Met

Not Met

NA

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How your personal/special needs were met

Exceeded

Met

Not Met

NA

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Staff were polite and respectful when communicating

Exceeded

Met

Not Met

NA

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You were kept informed and could contribute to decisions about your care.

Exceeded

Met

Not Met

NA

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Please tell us

How likely are you to recommend Joondalup Health Campus to friends or family?

1 - Not at all likely

2

3

4

5 - Very likely

What did you appreciate during your hospital stay and/or how can we improve?

What did you appreciate during your hospital stay and/or how can we improve? must have at least 0 and no more than 512 characters.The value of the What did you appreciate during your hospital stay and/or how can we improve? field is not valid.

Have you watched the Patient Information video?

Yes

No

Did you receive information about your rights and responsibilities as a patient (The Australian Charter of Health Care Rights)?

Yes

No

Would you like to acknowledge any individual or team who provided exceptional care or service during your stay with us? (E.g. admin, allied health, nursing, doctor, housekeeping, catering, orderlies).

Would you like to acknowledge any individual or team who provided exceptional care or service during your stay with us? (E.g. admin, allied health, nursing, doctor, housekeeping, catering, orderlies). must have at least 0 and no more than 512 characters.The value of the Would you like to acknowledge any individual or team who provided exceptional care or service during your stay with us? (E.g. admin, allied health, nursing, doctor, housekeeping, catering, orderlies). field is not valid.

 

 

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