Consumer Liaison Service

The Consumer Liaison Service represents the interests of patients, their families and carers in resolving matters of concern.

We believe prompt action prevents concerns escalating and we encourage patients, their carers and family members to tell us if they have a concern.

If you have been unable to resolve a concern by directly discussing it with the staff member involved in your care or the Clinical Nurse Manager of your ward, the Consumer Liaison Service can assist you.

We welcome and encourage feedback so we can improve our service to you.

If our service standards have not met your expectations or you have a compliment that you wish to provide, simply follow these steps:

Step 1

Talk to the doctor/nurse/staff member or Clinical Nurse Manager concerned. Let them know how you feel and if you are not happy with their response, contact the Consumer Liaison Service.

Step 2

Fill out the web form below, or email consumerliaison.jhc@ramsayhealth.com.au.The Consumer Liaison Service is there to listen and help resolve any matters of concern.

If during your stay with us you were transferred to a number of departments, please specify which department your primary concern or compliment is about.

Step 3

If you are dissatisfied with the outcome, you may wish to contact the Health and Disability Services Complaints Office (HaDSCO) on (08) 6551 7600. HaDSCO is an independent State Government agency providing an impartial service for complaints relating to health and disability services provided in Western Australia. Please note that in the first instance, HaDSCO encourages complaints to be raised with the service provider first.

If you wish to provide feedback anonymously, you may wish to consider posting your feedback on the Care Opinion website. Care Opinion Australia (COA) was established in 2012 and is registered as an independent not-for-profit charitable institution. Care Opinion is about honest and meaningful conversations between patients and health services.

Contacting the Consumer Liaison Service

To email us please fill out the form below:
(Fields marked with * are required.)

Public or Private

Public Private

Ward or Department of issue

A1 Public Medical A2 Public Medical A3 Paediatrics C1A Medical Admissions Unit C1B Medical C2 Public Obstetrics and Gynaecology C3 Stroke Unit D0 Public Rehabilitation Haematology and Oncology H0 Private Rehabilitation H1 Private Obstetrics H1 Private Birth Suites H2 Private Surgical H3 Private Surgical/Orthopaedics H4 Private Acute Medical L0 Private Rehabilitation L1 Public Surgical L2 Public Orthopaedics Mental Health Unit Day Procedure Unit Renal Unit Mental Health Observation Unit Emergency Department Catering Allied Health Specialist Medical Assessment Clinic Antenatal Clinic Discharge Lounge

Please supply a brief summary of your concerns / compliment

1000 character limit

*

CONTACT DETAILS

If you would like the Consumer Liaison Service to contact you by phone, please include your name and daytime contact details:

Name :

*

Telephone :

*

Patient Name (if you are not the patient):

 

 

Enter the code as it is shown :

*

This information will be automatically emailed to the Consumer Liaison once you have completed and click on ‘submit’.

Monday - Friday 8am - 4pm

Email: ConsumerLiaison.JHC@ramsayhealth.com.au