Joondalup Health Campus
Part of Ramsay Health Care

Important information about novel coronavirus (COVID-19)

Information on this page


Overview

We understand that the rapidly evolving, unprecedented and widespread effects of the COVID-19 pandemic can result in high levels of concern, however we want to reassure you that at Joondalup Health Campus we are well-prepared and well-resourced to manage the impacts.

We have strict infection control and prevention protocols in place to protect patients, health care workers and visitors to minimise the risk of any infection, including COVID-19.

The symptoms of COVID-19 are documented on the Australian Government’s Department of Health website. If you are sick and think you might have COVID-19, check your symptoms using healthdirect’s Coronavirus (COVID-1) Symptom Checker.

If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without credit on your mobile phone).

During your time at our hospital as a patient or visitor, we ask you to practise good hand hygiene by using the hand gel provided, demonstrate cough and sneeze etiquette by using your elbow, as well as adhering to social distancing – also referred to as physical distancing - requirements.

Leaving a space of 1.5 metres between one another is a really important way to prevent the spread of COVID-19. You’ll see signs to indicate where you should stand if you’re in a queue, and you may notice some chairs are marked to indicate which ones you can sit on.


Information for patients

If you have travelled to an identified COVID-19 exposure site, please contact the hospital or your doctor before your scheduled appointment or surgery.

Please visit the relevant State Government website to view the latest list of exposure sites:

If you are unwell with any cold or flu like symptoms, and are scheduled for a procedure, please contact your doctor before attending the hospital.

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Information for visitors

Requirements for social distancing, State Government restrictions and lockdown measures during the COVID-19 pandemic can result in rapid changes to our visitor policies. Please check the updates on our Visitor Information page or contact the hospital to check before you come in.

We are asking for your understanding that you consider not visiting our site unless you are an immediate family member or carer of the patient. Please do not visit the hospital if you are unwell. To help record keeping for contact tracing, you may be required to scan a QR code on arrival.

Visitors to confirmed or suspected COVID-19 inpatients

Adults and Maternity - No visitors will be allowed to visit confirmed or suspected COVID-19 adult inpatients unless exceptional circumstances have been agreed with senior clinical staff.

Children - For children who are inpatients with confirmed or suspected COVID-19, a maximum of one designated family member is able to visit per day. This must be the same visitor each day. In circumstances where the designated visitor is unable to attend an alternative visitor can be agreed with senior clinical staff.

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • Cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

It is important to practise social distancing to stop or slow the spread of infectious diseases, such as COVID-19. The more space between you and others, the harder it is for the virus to spread.

Important tips include:

  • You should aim to remain 1.5 metres apart at all times. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
  • Do not shake hands
  • Do not share food
Visitor Information: Social Distancing

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FAQs

Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS). The virus first seen in Hubei Province, China is called ‘novel’ because it is new. COVID-19 was declared a pandemic by the World Health Organization (WHO) and there has been a significant increase in new cases across many countries in Europe and around the world. It is likely that the virus originally came from an animal, and there is evidence that it can spread from person-to-person.

Coronavirus can cause a range of symptoms. These can range from mild illness to pneumonia. If you experience any of the below symptoms, no matter how mild, please get a COVID-19 test.

  • Fever (≥37.50C) OR recent history of fever (e.g. night sweats, chills), without a known source

OR

  • Acute respiratory symptoms (including cough, shortness of breath, sore throat, runny nose)

OR

  • Acute loss of smell or taste

The coronavirus is most likely to spread from person-to-person by:

  • Direct close contact with a person whilst they are infectious;
  • Close contact with a person with a confirmed infection coughs or sneezes; or
  • Touching objects or surfaces (such as doorknobs or tables or face masks) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

Most infections are transmitted by people when they have symptoms. There is also some evidence that people could be contagious before showing symptoms.

Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.
How can i help prevent the spread of COVID-19?

COVID-19 clinics and testing centres have been established at various sites across WA. Please click on the link below to view the services available:

Yes, visiting your doctor is allowed under current guidelines. That means you must adhere to social distancing measures by keeping a distance of 1.5m between yourself and other people and good hygiene practices including using hand sanitiser before and after your visit with your doctor.

People who are recommended to be isolated should not attend public places, in particular work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. Where possible, get others such as friends or family, who are not required to be isolated to get food or other necessities for you. If you must leave the home, such as to seek medical care, you must wear a surgical mask.

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care. Some people will require hospitalisation.

Face masks must be worn in certain settings and more information is available on the HealthyWA website.

Remember never share your face mast with other people. Scarves and bandanas are not suitable to wear as face masks. Other COVID safe protective measures, such as hand hygiene, staying home when unwell and physical distancing remain essential measures even when you are wearing a mask.

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