Our Services: On-site Services

Emergency Department

The Emergency Department (ED) at Joondalup Health Campus currently provides a 24-hour emergency service to nearly 100,000 patients per year (including over 20,000 children) making it one of Australia’s busiest ED's.

Our Emergency Department houses 56 patient bays including 30 adult treatment bays, a 12-bed emergency admission area for patients requiring observation, an 11-bed paediatric treatment and observation area and three resuscitation bays including a combined adult and paediatric resuscitation bay.

Facilities also include a Class 5 Negative Pressure Isolation Room for infectious patients and external decontamination showers reflecting JHC’s role as a designated disaster management site.

How does ED work?

In order to effectively treat all patients presenting to the Emergency department, the unit is divided into five different treatment areas.

Each area operates independently within the ED and has its own team of doctors and nurses.

Our ED treatment areas are as follows:

  • Resuscitation area – Patients with life/limb threatening conditions
  • Treatment Unit – area for ambulatory patients with lower complexity injuries, or more common injuries or illnesses
  • Paediatric Unit - Patients under 16 years
  • Main Department – All other patients
  • Emergency Admissions Unit (EAU) – Extended stay patients and patients requiring overnight treatment

What to expect on arrival at our ED

Upon presentation to the ED, a triage nurse will assess you and determine the appropriate area where you should be treated. You will be called to the clerical desk following your assessment by the triage nurse for additional information such as GP details and address.

During Busy Times

During busy times, you may be seen by a doctor, who can provide an initial assessment and initiate treatment while you are waiting to go into a cubicle in the ED. This may happen if there are delays in securing a bed in the ED. You may also be seen by a waiting room nurse to commence care whilst you are in the waiting room.

What Happens Next

You will be called into a room or cubicle as soon as one becomes available in the appropriate area. This means that sometimes patients who arrive after you will be called into the department before you, as they may be going to a different area or have a different need.

Priority Patients

Some patients require time critical treatment to prevent deterioration or loss of life. These patients will be seen as a priority. A category number (1-5) is allocated by the triage nurse to assist identification of these patients.

This assessment is independent of the mode of arrival. Patients presenting by ambulance or referred by a doctor are assessed in the same way.

Patients presenting by ambulance are not always seen from the waiting room.

Treatment and Paediatric Unit

In the Treatment Unit or Paediatric Unit, you may be seen by a doctor or nurse practitioner. The nurse practitioners are very experienced nurses who have undergone further study and training to enable them to effectively assess, diagnose and treat patients with common injuries and illnesses. If the nurse practitioner is concerned about your condition, they consult with senior doctors in order to provide you with the best care and treatment possible.

If you have any concerns about your condition or any other concerns whilst in the waiting room, you can speak to the waiting room nurse, press the nurse call bells on the walls or speak to the nurse at triage. Please raise your concerns as soon as possible so we can address them promptly.

Admission to hospital

After being examined in our Emergency Department, your treating team may decide you need to be admitted to hospital for further tests or treatment. If you have private health insurance, you have the option to be admitted as either a public or a private patient.

Whether you choose public or private admission, you can be assured you will be receiving the highest standard of medical care. Some points of difference to note when considering public or private admission are as follows:

  • As a private patient, you will generally be admitted to a ward in our new Joondalup Private Hospital (with the exception of Paediatrics and in some cases Rehabilitation)

  • As a private patient you have right to be treated by a Consultant of your choice

  • There will usually be some out of pocket expenses (gap fees) as a private patient in relation to pathology, radiology, anaesthesia and pharmaceuticals (where these services are required). Whilst these are difficult to estimate, they are generally not high.

  • As a private patient, you will receive an estimate of expenses detailing the applicable health fund rebates and gap fees associated with your hospital stay.

It is important to note that once you have elected to be admitted as either a private or a public patient, this decision cannot be reversed at a later stage during your admission.

Our Patient Liaison Officers (PLO’s) or hospital staff can guide you through the admission process to help you make the best choice for you.

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