For Patients: Feedback

Feedback

Compliments / Complaints
We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients. Questionnaires are anonymous, however, if you wish to write a specific and signed letter, your points will be acknowledged and dealt with personally.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

If you are concerned about your care or the hospital services, please do not hesitate to contact the Nursing Unit Manager on the ward, or alternatively, our Patient Advocate on (08) 9400 9672. Complaints can be received by writing a letter, by telephone, in person or through our survey system.