For Patients: Feedback

Feedback

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

To email us please fill out the form below:
(Fields marked with * are required.)

Date : *
Ward : *
Please rate : *
 
Very Poor
Poor
Average
Good
Very Good
Not Applicable
The efficiency of your admission process
The cleanliness & d├ęcor of your room
Quality / palatability / variety of your meals
Overall nursing care
Overall care received from your doctor
Usefulness of discharge information / instructions
Extent to which personal / special needs addressed
Extent to which you were made aware of your rights and responsibilities (eg: The Australian Charter of Health Care Rights)
Extent to which you were made aware of how to voice a complaint
Extent to which your stay in hospital met your expectations

Please rate:
How likely are you to recommend Joondalup Health Campus to a friend or colleague?

Not at all likely              
Very Likely
0
1
2
3
4
5
6
7
8
9
10

Please tell us

Describe your experience whilst in our hospital
Have you watched the Patient Information video?
Yes
No
Please comment
 
Would you like to acknowledge any individual who provided exceptional care or service during your stay with us? (e.g. Admin, Allied Health, Doctor, Housekeeping, Nursing).
Staff member's name :

Follow-up

If you wish to make a complaint, please contact the ward manager or alternatively Consumer Liaison on 9400 9672.

 
Enter the code as it is shown *:
 
 
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