Joondalup Health Campus
Part of Ramsay Health Care

Visiting Hours

General hospital visiting hours 10am – 8pm

Some areas, particularly Maternity and Paediatrics will have rest times or other visitor criteria. For further information relating to specific wards, please call our switchboard on 9400 9400 and they will connect you to the required ward.

Mental Health Unit

Open ward - Please ask your friends and family to visit between 3.30pm and 9pm on weekdays and between 9am and 9pm on weekends.

It is requested that visits do not take place outside of these times unless you have previously arranged otherwise with the clinical nurse coordinator.

Secure ward - The unit provides a family visiting area adjacent to the ward and visiting is welcomed from 9.00am to 9.00pm. 

Please avoid visiting your relative during meal times:

Breakfast: 7.30am – 9.00am
Lunch: 12.30pm – 1.30pm
Dinner: 6.00pm – 6.30pm

Intensive Care Unit, High Dependency Unit and Coronary Care Unit

Visiting

If you wish to visit a patient, please use the intercoms located outside the unit’s doors, stating your name and the patient you are here to see. We will answer as soon as possible but there may be a delay if we are attending to patient care.

When coming to visit, if the patient’s curtain is closed that is an indicator that there is care being performed that requires dignity and respect. Please return to the lounge until the room is accessible.

Appropriate footwear is required at all times (no bare feet).

Visits are limited to close family and friends with no more than two visitors at a time. Children are to be closely supervised at all times.

Visitor’s Lounge

There are two Visitor’s Lounges where coffee, tea and water are available. These are located outside near the unit entrances (one for HDU and one for ICU/CCU).

Infection Control

Each visitor must use the hand sanitiser located next to the unit entrance doors before and after visitation.

If you have a cough, fever, runny nose or rash, the best thing you can do for your loved one is to avoid visiting. If you are unsure, please ask a nurse for advice.

Flowers

Although flowers can be a thoughtful way to show you care, we are unable to allow fresh flowers inside the ICU, HDU or CCU.

Mobile Phones

As a courtesy to other patients and to avoid disrupting care operations, we request that mobile phones are switched off whilst in the unit. They are permitted only in the waiting room. Cameras, video recorders or photography are not permitted in the unit.

Equipment

Your loved one’s room has sophisticated equipment that is probably unfamiliar to you. Our staff can explain how we’re using it to treat your loved one but we ask that these items are not handled.

Food and drinks

To provide a safer environment, as well as respect for patients who are unable to eat, please do not bring food into the unit. No hot drinks permitted in the unit. Only bottled water with a lid is permitted.

Concerns

If you have any concerns, please don’t hesitate to liaise with staff , who are more than happy to assist wherever possible.


Related links

Visiting Hours